Refund Policy

FLOWERS OF PHILLIP ISLAND

REFUND & RETURNS POLICY

Fresh Flowers
Due to the perishable nature of fresh flowers, we do not offer refunds for change of mind.

If your flowers arrive damaged or are not of an acceptable quality, please contact us within 24 hours of collection or delivery, with photos where possible. We will work with you to find a suitable solution.

Giftware & Homewares
Change-of-mind returns are not accepted. Faulty or damaged items may be eligible for a refund, replacement or other remedy in accordance with Australian Consumer Law.

Delivery
Please ensure your delivery address is correct when placing your order. If we make an error with your delivery, please contact us and we will do our best to resolve it.

Please Note
All customers’ rights under the Australian Consumer Law are protected.